Refund Policy
We at Annarco strive to provide you with products of the highest quality and utmost satisfaction. However, if for any reason you find yourself unsatisfied with your purchase of our Automatic Electric Makeup Brush Cleaner, Makeup Bag, or Makeup Brushes, we offer a comprehensive refund policy to ensure your peace of mind.
30-Day Satisfaction Guarantee: We stand behind the quality of our products and offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase within 30 days of receiving your order, you may return it for a refund or exchange, subject to the terms and conditions outlined below.
Who pays for Return Shipping?
1. Return shipping is free on the 1st return for every order
within 15 days of delivery. 2. This return shipping fee is 6£ or the current equivalent
amount in the currency used in the transaction. If there are additional charges for an oversized return package, the reimbursement will still be for the amount shown on the
Returns/refunds page. 3. If there is a free return label of this order and you haven't used, at the same time, you raise another return request of the same order, then you need pay for the return shipping fee for
new application.
Eligibility for Refund or Exchange: To be eligible for a refund or exchange, the following conditions must be met:
- The product must be in its original packaging, unused, and in the same condition as received.
- Returns must be initiated within 30 days of the delivery date.
- Proof of purchase is required, such as a valid order number or receipt.
- The product must not be listed as a non-refundable item.
Return Process: To initiate a return, please contact our customer service team at annarco.store@gmail.com. Our dedicated team will guide you through the return process and provide you with a return authorization number (RMA) if applicable. Please ensure to include the RMA number with your return package to facilitate the processing of your refund or exchange.
Refund Process: Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.
Exclusions: Please note that certain items may not be eligible for return or refund due to hygiene and safety reasons. These items include but are not limited to makeup products that have been opened or used, as well as items listed as final sale or clearance.
Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement or refund, depending on the nature of the issue, at no additional cost to you.
Non-Refundable Items: Certain items may be marked as non-refundable, such as promotional or clearance items. Please review the product description carefully before making your purchase.
Contact Us: If you have any questions or concerns regarding our refund policy or your specific situation, please don't hesitate to contact our customer service team at annarco.store@gmail.com. We are here to assist you and ensure your satisfaction with every purchase.